SAG10 Refund Policy

In the event that the SAG10 software does not perform as described in the documentation, contact Southwire through email regarding its return, with a copy of the receipt and a description of the problem included. Southwire will use reasonable commercial efforts to supply a replacement copy or refund the purchase price for the software.

If software downtime due to problems exceeds 24 hours in three months during a six-month period, the Maintenance Agreement may be terminated without penalty, and a refund equal to the pro rata fees for the remaining months of the term plus 2 months shall be distributed.